Terms and Conditions
22win Platform Usage

01 Acceptance of Terms

By accessing, registering for, or using any service provided by 22win — whether through the official website, Android mobile app, or iOS app — you hereby agree to be bound by these Terms and Conditions and all related policies, including our Privacy Policy and Responsible Gaming Guidelines.

These terms apply to all platform users, regardless of the method of access or device used. 22win reserves the right to update or amend these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version.

02 Account Eligibility

To register and use 22win's services, you must meet the following eligibility requirements without exception:

• Aged at least 18 years of age at the time of registration.
• Is a legally eligible individual capable of entering into a binding agreement.
• Not registered as an individual under any self-exclusion programme.
• Registering on your own behalf and not at the direction of or on behalf of any third party.
• Has never been banned or restricted from using the 22win platform previously.

22win reserves the right to request proof of age at any time and to temporarily suspend an account while verification is in progress. Accounts found to be in violation of these eligibility requirements will be terminated immediately and any remaining funds may be withheld pending an internal investigation.

03 Registration & KYC Verification

Each member is only permitted to hold one (1) account only at 22win. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts along with the freezing of funds.

As part of our commitment to security and compliance, 22win conducts a Know Your Customer (KYC) process that includes identity and address verification. You are required to provide:

• A valid copy of your identity card or passport.
• Recent proof of address such as a utility bill or bank statement no older than 3 months.
• Where required, proof of the payment method used for the deposit.

The KYC process is a protective measure that safeguards your account against unauthorised use by third parties. 22win will not process withdrawals beyond a certain threshold until the KYC process has been fully completed. All information provided must be accurate, current, and complete — false or misleading information may result in account suspension.

04 Deposits & Withdrawals

22win supports a wide range of deposit and withdrawal methods suited for players in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, and selected cryptocurrencies. All deposits are processed instantly, while withdrawals are typically completed within 24 business hours subject to account verification.

• Minimum and maximum deposit limits are as stated on the platform's deposit page.
• Withdrawals will only be processed to the same payment method used for the original deposit as a security measure.
• 22win reserves the right to request additional verification before processing large withdrawal amounts.
• Deposited funds must be from a legitimate source and must belong to you.
• Any attempt to deposit funds through unauthorised methods or via third parties will result in account suspension.

05 Bonuses & Promotions

22win offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, free spins, and exclusive VIP offers. All bonuses are subject to wagering requirements (rollover) and specific terms stated on the respective promotions page.

• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Only one bonus may be activated at a time unless otherwise stated.
• 22win reserves the right to cancel or modify any bonus without prior notice if there are indications of abuse.
• Bonuses obtained through multiple accounts or fraudulent methods will be cancelled immediately.
• Members are required to read and understand the wagering requirements of each bonus before accepting it.

06 Game Rules

All games available at 22win — including slots, live casino, fish shooting games, and sports betting — have specific rules that must be followed. Game results are final and cannot be disputed unless a verifiable technical error has occurred.

• Any connection disruption during gameplay does not entitle the member to an automatic refund — each case will be assessed individually.
• The use of automation software, bots, or any tools that provide an unfair advantage is strictly prohibited and may result in account termination.
• Legitimate, skill-based game strategies are fully permitted.
• For Live Casino games, members are required to follow the dealer's instructions and maintain courteous conduct throughout the session.
• Minimum and maximum betting limits for each game are as displayed within the game interface.

07 Member Conduct

22win is committed to maintaining a safe, friendly, and fair gaming environment for all members. As such, the following conduct is strictly prohibited on our platform:

• Offensive language, threats, or harassment directed at staff or other members.
• Any form of fraud, including the unauthorised use of another person's credit card or bank account details.
• Transfer of funds between member accounts with the intent to circumvent bonus wagering requirements.
• Attempting to exploit bugs or technical errors in the system for personal gain.
• Sharing your account login credentials with any other party.

Any member found to be in violation of these conduct guidelines will be subject to appropriate action, ranging from a written warning to permanent account termination depending on the severity of the breach.

08 Liability Limits

22win shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of the platform, including but not limited to:

• Platform disruption or unavailability caused by technical maintenance or unforeseen circumstances.
• Data loss resulting from a failure of the user's device or internet connection.
• Any financial decisions made based on information displayed on the platform.
• Unauthorised access to your account resulting from your failure to keep your login credentials secure.

09 Account Closure & Suspension

You have the right to close your 22win account at any time by contacting our customer support team via live chat. Closure requests will be processed within 3 business days once all pending transactions have been settled.

22win reserves the right to suspend or terminate a member's account without prior notice in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false or misleading information during registration or the KYC process.
• The use of techniques or software that manipulate game outcomes.
• Instructions from the relevant regulatory authorities.

In the event of account closure by the member, any valid remaining funds will be returned via the original payment method within 5–7 business days once all checks have been completed.

10 Terms Amendment

22win reserves the right to amend, add, or remove any part of these Terms and Conditions at any time based on operational requirements, legal compliance, or service improvements. The latest update date will always be displayed at the top of this page.

While we endeavour to notify members of important changes via in-app notifications or email, it is your responsibility to review this Terms and Conditions page periodically. Continued use of the platform after any amendment takes effect will be deemed as acceptance of the latest version.

For any enquiries regarding these terms, please contact our customer support team, available to assist you 24 hours a day, 7 days a week via live chat in Bahasa Melayu.