All personal data and financial transactions are encrypted using 256-bit SSL technology — the same standard used by leading banking institutions in Malaysia.
Only authorised personnel may access sensitive member data, and all access is logged and continuously monitored by our internal security team.
22win will not sell, rent, or share your personal data with any third party for marketing purposes without first obtaining your explicit consent.
You have the right to review, update, or request deletion of your personal information at any time through 22win customer support.
We use cookies to enhance your browsing experience. You can manage your cookie settings through your web browser at any time according to your personal preferences.
The 22win Privacy Policy is prepared in compliance with the Personal Data Protection Act (PDPA) and relevant regulatory guidelines to ensure your rights are protected.
01 Introduction
Welcome to the 22win Privacy Policy. We are an online casino platform that operates with the trust and security of our members as our top priority. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the 22win platform — whether through our official website or mobile app.
By registering as a 22win member or continuing to use our services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.
This policy applies to all registered members, website visitors, and anyone who interacts with the 22win platform in any form. We reserve the right to update this policy from time to time, and the latest update date will always be displayed at the top of this page for your reference.
02 Information We Collect
In operating a safe and trusted platform, 22win collects several categories of information from members. This collection is conducted transparently and only for legitimate purposes. The following are the types of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank details, e-wallet, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, OS | Security, fraud detection |
| Activity Data | Game history, betting, login logs | Service improvement & responsible gaming |
We only collect information that is strictly necessary for the stated purposes. You are not required to provide information beyond what is needed for the standard registration and account verification process.
03 How We Use Your Data
Information collected by 22win is used responsibly for the following purposes only, and never for any other purpose without your prior consent:
- Account Management: Creating, verifying, and maintaining your member account, including mandatory KYC processes.
- Transaction Processing: Processing deposits, withdrawals, and all financial activity in your account quickly and securely.
- Customer Support: Providing technical assistance and responding to any enquiries you submit to our support team.
- Platform Security: Detecting and preventing fraud, unauthorised access, and other illegal activities that could compromise your account security.
- Legal Compliance: Meeting reporting obligations and compliance requirements with relevant regulatory authorities.
- Service Improvement: Analysing platform usage patterns to improve the user experience and introduce better new features.
- Marketing Communications: Sending promotional offers, exclusive bonuses, and the latest updates — only to members who have consented to receive such communications.
04 Personal Information Sharing
22win will not sell or rent your personal information to any third party. However, in certain limited circumstances, we may need to share your data with the following parties:
- Payment Service Providers: Information required to process your financial transactions will be shared with certified payment providers bound by strict confidentiality agreements.
- Technology Service Providers: Third-party technology companies that help us operate the platform, such as cloud services and cybersecurity providers, are bound by enforceable data processing agreements.
- Legal Authorities: When required by law, court order, or direction from a legitimate regulatory authority, 22win will disclose the necessary information.
- Fraud Prevention: Certain information may be shared with fraud prevention agencies or industry security networks to protect our platform and members.
05 Data Security
The security of your personal information is a responsibility we take seriously. 22win implements multiple layers of technical and organisational security measures to protect your data from unauthorised access, loss, or misuse:
- Data encryption in transit using the latest 256-bit TLS/SSL protocols.
- Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
- Round-the-clock 24/7 security monitoring by our dedicated cybersecurity team.
- Regular security audits by independent third parties to identify and address any system vulnerabilities.
- Mandatory security training for all staff with access to member data.
- Secure data backup systems with regularly tested recovery procedures.
While we make every effort to protect your information, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by not sharing your password and always logging out after each session.
06 Cookies & Tracking Technologies
22win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use different types of cookies for different purposes:
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how members use the platform so we can improve its features and content.
- Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a more personalised experience.
- Analytics Cookies: Collecting aggregated and anonymised data on usage patterns for overall platform improvement purposes.
07 Data Storage & Retention
22win retains your personal information only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Retention periods depend on the type of information and operational or legal requirements:
- Active account data is retained for the duration of your membership at 22win.
- Financial transaction records are retained for a minimum of 7 years for legal compliance and audit purposes.
- Customer support communication logs are retained for 2 years for reference and service improvement.
- Technical and security log data is retained for 12 months or as required for security investigations.
- Following account closure, personal data will be deleted or anonymised within 90 days, except for data required to be retained by law.
08 Your Rights as a Member
As a 22win member, you have the following rights regarding your personal information, and we are committed to making it easy for you to exercise them:
- Right of Access: You have the right to obtain a copy of the personal information we hold about you.
- Right to Rectification: You may request that we update or correct any information that is inaccurate or incomplete.
- Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to relevant legal obligations.
- Right to Restrict Processing: You may request that we restrict how we process your data in certain situations.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 30 business days from the date we receive your completed request.
09 Third-Party Links & Services
The 22win platform may contain links to or be integrated with third-party services such as game providers, payment processors, and analytics providers. This Privacy Policy applies only to the 22win platform and does not cover the privacy practices of any third party.
We encourage you to read and understand the privacy policy of each third-party service you use. 22win is not responsible for the privacy practices or content of any third-party websites or applications you may access through our platform.
10 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is available to assist you 24 hours a day, 7 days a week.
You may contact us via live chat on the 22win platform or through our official email. Our Data Protection Officer team will ensure every privacy-related enquiry receives proper attention in the shortest time possible.
We also welcome your feedback on this policy. If you feel we have not met our promised privacy standards, please let us know so we can take immediate steps to rectify the situation.
Your Data Safe With Us
Create your 22win account today and enjoy a safe, secure online gaming experience that meets the latest data protection standards. Over 500,000 Malaysian members have trusted us.